Speaking English – How to answer the phone

I love it!!!!

BlueValentine

wow that was awesome. i was confused about the phone etiquette.thanks emma.

jerinabraham

loved this thank you a lot!
}

doreen

Dear Emma,

Answering the phone may seem easy at first sight, however you should know which expressions to use according to the level of formality used on the telephone conversation.

Thanks Emma for this hands-on video lesson.

Regards

Regino

I liked very much this form to learn English. Thank you very much.

Javier94

I’m nervous when I talk to someone on the phone even Japanese ^^; (except my mother and daughter) Thank you for your interesting lesson, Emma :)

Happy04

Many thanks

khalidse10

Emma you’re awesome! Thank you for your valuable time!

verin

Would you like to leave me a massage,please?

Way too impolite…lol :-)

EnglishAspirant

100%. Thank you very much Emma!!

haylie

Excellent lesson my dear Emma. I am looking forward to watching parts two and three. Have a nice day.

judyabbott

great video thanks

juanvargas

me too thanks emma

eimy13

Very good i like it. Thank you it was the most difficult for me that when i speak by phone with somebody i always confuse. But now i learned what to say. Please make part 3 is well that that 3 should include the main part of the conversation . I think main part is difficult for everybody than how to say hello and goodbye. Thank you for your attention

Yusuf

Thanks got 80%

Abdul Qayum

i got 10
great lesson emma….

sonykhan

Answering the phone may seem easy at first sight, however you should know which expressions to use according to the level of formality used on the telephone conversation.

Thanks Emma for this hands-on video lesson.

Regards

Regino

100%

AlexSem

Oh I got 9. I love this lesson.

Patcharagorn

Great lesson thank you

sally18

Dear Emma .Thanks a lot for the lesson which i was looking for.What is the difference between hang on and hold on? . Thanks in advance.

pintuk

Hey Emma! Thanks for this useful lesson on business English! It would be wonderful if you could please us with your charming smile more often ;)

AlexSem

hi emma,
i had one doubt i need u to clarify my doubt emma,
what is the difference b/w “would u like to leave a message?” and “do u like to leave a message?”
the both are sounds similiar only.i hope that u will clarify my doubt emma

chandru1306

thank you Emma,I’m interested to see the another lessons like this.

mahroo

Hi Emma,would you please explain the expressions in the Pay stubs?

mahroo

this is very helpful lesson…..thanks a lot!

Rasho

I got 10/10.thank you Emma.

Shakir444

Hi Emma, I love your ” ring, ring” :-)

Bobby

ring, ring,… 100%

dioni

Thanks Emma for this lesson, for the future it will be better if you are fill in these gaps with any name, like Bob ))).

Arshad.M

I think so,it could be better than this )

bakhtiyar ali

I got too. thank u emma.

bujji

One million thanks for you emma madam.

Nabab

good lesson

wilson jadiel

thank u emma.

Kwangmyung

Thank you Emma for this great lesson <3

ka19o7

i am 100! thank you miss Emma :))

maytenshi

Thanks Emma. Very good lesson :)

Vladimir-Petrov-TRIZ

Excellent!! Thank you very much :D

luiggi

thank you for your lesson,and i would like to know also more common expressions in the restaurant if possible..

MICHAEL

i hope to be your friend for learning english together
could you please give me your skype

kotoz

I liked that. Thanks Engvid

antoniohideo

thank you Emma

Adnan

very good! the best teacher!!!

LeandroBento

Hi Emma! I always like your classes. Congratulations. Could you explain me if I can consider the phrase “I want to speak to John” informal? Cause the only question that I wrong. rsrsrs. Bye, see you in other lesson!

Fidis

This phrase in impolite. You shouldn’t use it.

Ricardo PD

is* impolite

Ricardo PD

Thank you very much Emma for this a great video

bushraAS

I like it!. Nice web to learn English. Thanks a lot

eltoque

I am impresses… Thanks a lot

mahanengvid

impressed

mahanengvid

It was awesome! I quite liked it.In fact, I will use some of these expressions tomorrow in a role pay related to Client services.I really appreciate it Ms.Emma, thanks. Go ahead!

CarlosM

Thank you, Emma!

jack01

i want speak to were well english

govindaraj

10/10 great….!

Jorge Pedroso

I’m living in Spain.The political class stinks!!

manusev

Thank you a lot! Emma.

jcmijan

Thanks a lot, Emma. I really appreciated this interactive lesson. Subtitles are great! Congratulations for this innovation.
Two alternatives of Question 7 (a and b) are the same.

Luiz Alberto

Fala Luiz…
How’s everything ?!
Actually there is a difference between them. Check it out the last word of the statements: MEssage and MAssage.

See you!

mazevedo443

You’re right. My mistake. I’ll bem more attentive to these tricky traps. Thanks.

Luiz Alberto

My pleasure, Friend !!!
We are here to learn and help each other.
See you later !

mazevedo443

See you. Take care!

Luiz Alberto

Hi, Guys! I almost made this mistake.

Zabote

Thank you.

Pong

thank u very much for this lesson…. emma

shaijal

thank you

akincigenc

I got 100 :D
Thank you emma
“Take care of yourself too.”

sakura

thanks Emma i take 80

hanan Rashad

Wow got 100% …now i can talk on phone ..thanks :)

neetesh21

Thanks! :)

byte

Thank you very much!!)

Abisso Rain

Task: Create short monologue with words “green”, “pink” and “yellow”.

Student:
“My telephone rings ‘green, green, green’. I pink up the phone, and say: ‘Yellow'”

hiubhp

ohhh I failed a question!… LOL I read “polite” instead of “impolite”.. good quiz Emma… 100% as long as I know you are one of the best teacher. I`ll be watching all your classes they usually are usefull. thanks a lot

knoo

THAN YOU EMMA

Mshary ALENZI

NICE CLASS…..
MAY I USE THE VERB TALK INSTEAD OF SPEAK?
THANKS….

NJDS

really before i got confused,little nervous while attending the call.but thanks to u .no more confusion

crazy123

Very useful, thanks Emma.

franmr1979

thanks!

vphthe@99

lovely !!

milkanuddin

Hi Ms. Emma, Thank You. I have passed my IELTS exam with good band score.:)

XiaoXhe

100% correct

hossghorbani

Thank you very much Emma

ramzi samir

It’s very good.

Robson Maia

I got 80 thanks

ahmadi774

PLEASE DIRECT ME PART 2

wailintun

Thanks

DAEHEON KANG

Nice thanks Emma

Adnan123

Wow! I got 100. Emma you have done a nice representative.
Thanks a lot.

Eng.Rasheed

Thank you Emma

Ibrahim Alhendi

It’s really nice lesson, thanks, Emma!

Thanh Nhu Quynh

Thank you, Emma! :)

dorycam

Very useful Thanks Emma!

infusion09

Just a moment please: Thanks Emma :-)

gandalf

One of the best lessons I have seen here! You rock, Emma!

Sally S

I love to learn these lessons. Thank you Emma.

Pongdang

Thank you Emma, I liked this topic, because it was necessary for me. Also I got 10 out of 10 in the quiz.

emrekargi

Thanks.

CedomirP

Fantastic Emma! It’s really useful to me.

Packiyanathan

the explanation was very clear. thank you!

ezequiel

I got 90% thank you ma’am Emma.

Keempol Dimaranan

That’s great a quiz, I got 8/10 thanks Emma.

Bebird152

Thanks Emma.

tutte

Thanks , it was very clear, thank you Emma .

Adnan123

Thanks , it was very clear.

Adnan123

very nice thank you emma

Omaramged

wonderfull this class.

GeronimoVicente61

Thank you Emma.

TAREQ BEK

Thanks a lot, Emma.
I got 9.

noneego

thank you Emma, your voice is nice

khanhngoc

thank you Emma

ALFADEL

Emma is just the best teacher here!

Megabear85

I like it.thank you Emma.

lotte.jolene

perfect.. thank you a lot

Aydin Mustafayev

I got 50 。 thank you Emma。

ablikim

woooow emma mam
love it…..

abhay singh

I got 10! thanks Emma!

Richard Zhang

I have got 70 grades this time . Thank you my teacher Emma .

Zhaoyi57

Hi Emma,
thank you for your great lesson.
It’s very helpful.
take care

cep62

Thank you Emma I got 7/10

fahad330

you are an excellent teacher.

anktg

thank you Emma maybe you can give us some expresions that the most common place that we regulary talks must be answer about her service, like taxi site, pizza restaurant, drugstore, etc

alberttmendoza

helpful thank you

javedposh

Thank you so much Emma! You’re great! :)

Nete

I got 90!

Nete

100 – You got 10 correct out of 10.
:D
Thank you Emma

barretoandsurama

Thanks a lot Emma!It was very useful for me.

LeonoraG

sory i got 50 only ihave weak in english

sota

Thank you very much
I like your lecture and to be like you.

Hasnain1

Thank you so much.
I have got 90 grades this time.
It’s helpful to me.

adss5322

Dear
Emma (my dear sister)
May I speak with you ?
Could you help me to get a full free scholarship (I am interested in social Work )from any Canadian famous university?

Hasnain1

Thanks Emma

Abdullah Al-Salahi

I got 80%…Thanks..Emma

Joshisadanandan

Thanks a lot Emma your lessons it was so great. I loved your class

pancho

thanks this a

zahraaam

thanke this a gooood lesson

zahraaam

THANKS

NATIQ ALI

I GOT 8/10

NATIQ ALI

HELLO IT IS VERY WELL I NEED PRACTICE MORE

HENRY @

thank you very much. Emma!

niem ga

thanks

wendyong

wow, I love it. Many Thanks

lynliie

Thanks Emma, great. I got 9 out of 10.

Rahama

I love this way. Thank you Amma!

Ho Tri Thuc

This Lesson is prety good!!! I like it. Congratulation Teacher Emaa = )

Celso Rialli

thanks emma…you are really awesome teacher

deepti deep

Thanks Emma, you are great

Jonnicr

Thank you,Emma.
It is useful.

mickey

Helped me a lot! Thanks!

Yepisme

Yahooo… i got 10/10 :p thank u emma

najibul

VERY HELPFUL,THANKS FOR HELPING ME TO IMPROVE MY ENGLISH, I realy apreciate it

carlosjay2179

superb and very helpful lesson :)

thomassz

Thank you Emma.It is very useful.It is the third time I have watched this excellent lesson.

papyan

I got 10 out of 10.thanks.

papyan

cool!!

pape87

i just sign up after watching this telephone conversation video. it was very helpful video for me. now i can speak on telephone with confidence and politely. Thanks Emma..

FsBhatti

This is very useful for me.
And very thank to Emma!!!!!.

vinoth kumar

Wow ,I got 100 %. Thanks Emma.

gvardiola

Excellent lesson ,Really the method of learning and your lovely spirit during the explanation of this lesson is enabled me to get full mark.
Many thanks and I am sure that i’ll see your videos again and again (INSHAA ALLAH انشاء الله).

hassouna

fabulous ,

drbehjati

i got 100%, thank Emma!!

Joseph

Great! Thank you!

Leonardo Cesar

i got 100% & thanks for lesson

gagandeepbanger

-hello we have school classes . do you want to back to school?
– i am sorry. i don’t wish to study at school. i got no job .is that correct?

aprendo1

Thanks Emma!!

arokyajp

I got 100%! Thank you very much!

Lincoln Amemiya

9/10

radnus18

thanks emma..this would help me during phone coversation..

cez527

I like Emma most, teach easy to understand ^^

lanphuong

Awesome!

Jefferson Luis

thnks emma for making us mature

azzy jiger

thanks emma again

sidylamine

That was great! Thanks Emma, I can Understand very well at all.

Gilbbrad

hi Emma) thanks so much)

Faridka

it’s petty useful for me. and good explain

Hugo Hung

yes! i got 10, thank you so much miss emma!

gemi

THANK YOU VERY MUCH. LESSON WAS VERY USEFUL FOR ME.

Henryk1

thanks dear emma.please upload more video about speaking politly at work

poneh

Great! I got 10/10. Thank you Emma! These expressoins are very useful!

monikbb

it’s great!!!!

NAILI

thanks! i got 80!

anitiru

thanks a lot Emma

hadiizad1987

it was help full , i appreciate your cooperation on this :) keep going ..

sksm2

lovely…… thanks Emma

Afsana A bedin Khan

perfect

yzab

i am sad,i got 8…tnx any ways

daniel solomon

thank you

ibrahem1984

Actually I like your method so much

amr65

Thank you Emma.You remember all our mistakes

Erfank

Thanks Emma! Excellent job! I liked it! :) so much!! Jejeje

Loveee3

Thanks!

89ank89

Thank you Emma! You are really good teacher! I like your lessons a lot!

Karina Chernyavskaya

Hi karina! nice to meet you!! :) I received your request on skype. but I don’t know why my message that I send you continuos loadind. But You can add me on Facebook: Jenni Diaz

Loveee3

Hi Karina!nice to meet you
would you mind being friend, please?
we can chat in English and practice you send me a friend request on Facebook if you don’t mind
and it’ll be my pleasure to be friends
my Facebook:Kamal Alqulidi

Kamal Alqulidi

I have just a 10/10 for my Teacher Emma.
Thank you very much!!

landengvid19

I have just got a 10/10 for my Teacher Emma.
Thank you very much Teacher!

landengvid19

I love it,It’s useful.I’m confused that how to speaking on the phone .I have forgotten how to answer.This lesson recall my memory.

scott-water

Sooo useful! I love your videos!

acubias

Thanks Emma i understood the lesson very well…

suresh chintala

thank you.

Iamhere.

Hi Emma,

Nice lesson with Phrasal Verbs in clothes.. I love it, and i gain it.. Thank you Emma

Prakashgopal

Thanks ;))

mjmagaoay

thank you for a great job ;) Love you Emma

bakhtiyar ali

Thanks for your great information my best teacher Emma

Kamal Alqulidi

thanks a lot Emma

Taha dadkhah

What happen with number 7? Why the answer is the first? For me the first and the second are the same……….

Lamoussa

Thank you Emma. This video is very very useful for me.

rowzy77

Thank you. I have got 10 out of ten.

vl.stoykov

Thank you, Emma.

Nannanengvid

So funny when she says ring ring lol

Ebrahim ali odhabi @

I’m happy to get 100:) Thanks Emma!

Prue

Great example how to response a phone call

Nika214

very enlightening, thanks Emma.

Ejebe

9/1O :D

sherry

thanks for giving me a chance to licen to your very intersting lesson

arwa444

Thanks Emma, it was a useful lesson. I got 100 on the quiz :-)

Jisun

very good

jivited

at 4:00 i laughed so much,really like that emma so fun

R1skNt

thanks sososo much emma
]

Aqsa 14

Thanks a lot, I got 100%.

wadsandrie

Thank you.

liar3228

Thank you Emma. This lesson is very important..!!

AbrahanBrito

This lesson is very helpful. Thank you Emma teacher. she teaches very well :)

Ha Don

thank you Emma
your way of teaching is very nice

osama osama

when i try to see your vid i receive 404 not found message

akhalaji

most often, me too !

Soei

thanks that was very usfule

akhalaji

thank you very Emma.
I like you courses, they are very easy to understand and practice.

Goodman Salim Biskra

Thank you

Artem Kuznetsov

You are the best teacher i like your videos a lot

deana

Many thanks

sidhique78

Thanks Emma ; you doing very well .

ehabelwattar

You are the best teacher

Brkb

thank you very much

murat y

Thank you.

Nadir

Thanks :) Very nice lesson :)

domcab

Thank you Emma. Thank you EngVid.

Drof

Yes! I’ve got 100!This lesson really helps me. Thanks Emma!

EduRJ2015

thank you very much

Zhanybek

Yeahh I got 100 again thank you Emma!! You’re the best teacher Emma. Love you baby;)

MiKeygtm

100/100 score. i must be proud

abdelazim aldaw

100%. Thank you very much Emma!!

subodhk

tks Emma!

Macohin

good lesson emma it was nice talking to you :)

Astric

It’s very important to know how to answer the phone. Good!!

jarmando

my quiz emma:
100
You got 10 correct out of 10.
:D

chakim hamzah

I really love this videos, I improve my English everyday… Thanks

Josseline Pineda

Thank you, Emma. I feel now more confortable to get and answer the phones.

tangt

excellent leasson, Emma!

luz martinez

Thanks Emma!
I got 100 on the quiz.
jdyun2002@nate.com

Richard

Thank you, Emma!

Elina013

Emma you save my life….thanks

Marcelodins

thank you very much :)

mirna salah

Thanks Emma,I’d like to say “well done” and happy to share your teaching.

bestfreedom

Tnx a lot for delivering such kind of lecture. I am getting improved my skill following you.

Mohiuddin

Thanks Emma) I got 10/10 :D

nicole3722

Yepeee i got 10/10 :D Thanks Emma for this lesson :)

Neil Singh

thank you very much Emma I loved you

emyemy2015

Got 100.Thanks, Emma. We learn a lot from your videos.

Roya Seferova

Thanks, Emma. It’s very useful and enjoyable!

easyclouds

thanks, Emma

thuynguyen06

Thanks…., Emma

Cancanerk

hey guy Ineed person to practice Im from Marocco, no matter iif is man or woman Im just need to improve my inglish to get a better job pleases interestinting writeme to my whatsap +21265049988

geekamazigh

Thanks you too much

tamermamoon97

Hi ! Emma thanks for kind helpe

Nadia123

Wow, This lesson help me a lot.
Thanks

Lacerda Cardoso

Thanks Emma! Now I know more options! :)

VeronicaCarter

U r the best…:)

Ah Masud

Wow! This is a great lesson. The biggest problem solved to talk on the phone.

Abhi

Interesting, i like the way you teach. #Emma

Ariful Sikder

thanks for teaching

samir))

Excellent :)
Thanks a lot

Shik0

In Portuguese we have a generic name we call “Fulano”. Is there such a word in English?

lencunha

That’s a really good question! As a proper noun, we use “John Smith” or “John/Jane Doe”. Wiktionary tells me that fulano is also equivalent to the English “what’s-his/her-name”, which can be used when you don’t know or remember someone’s name, or to refer to a generic person.

engVid Moderator

Thanks Emma! Your lessons are very good.

ckinzel

It’s useful for me,thank you!

Claire Liu

It’s a great video on how to make calls, thanks

Miguel Castillo

thank you

aemaam

Thanks…

wstutz

Very useful to the learner.

kmshafeeq

In 7th question two of the answers are the same

Thea

hello,
there is a repeated choice in Question 7

Allooooshy

hello, Emma! Thanks a lot
It is very useful for me
I have been learning english for 2 years, my grammer is normal but I can not speak

mahri

very nice

vabask

thanks a lot now I poured with confidence

shoojit

Allright! I got a perfect score!. And i finally watched this video, because recently i have watched the other video. Which is “how to end an phone call”. Thanks emma this is a very useful less9n 9f yours. Have a nice day.

Ryan18

Great! THank you very much.

Soei

thank you Emma that help me a lot

faical AKL

Thank you so much Emma i love it

meryam_rd

Very useful, thanks a lot.

w2d

Nice teacher & useful class..thanks a lot Emma

Tony27@valencia

I’ve just got 90 point, Thanks Emma

Azizbudiyanto11

very useful
Thanks!

Vivimi

Thanks a lot!

Pandorra

Thank you, Emma!!!!

Sérgio

Thanks Ms Emma it was a useful lesson ! I got 9 out of 10,Am feeling good ! And now i know how to improved my english comprehention ,Your lesson help me a lots i’m lovin it .

bellamari

Thanks Ms Emma. I love it:))

parvar

Ring ring :) Thank you very much Emma!

eymenerden

i loved it :)

seifAldeen

Thank you Emma, very helpfull lesson.

Montans

“helpful” sorry :_)

Montans

– Hello, is Emma there, please?
– No, she’s not there right now. Would you like to leave a message?
– Yes, I would like to say that Emma is the best teacher in the world.
^.^

PaulKrizskiy

thanks, ms Emma

Bahaeldin

the best teacher

ismailoshay

Thanks for this. This vid helps me a lot in my work for now:)

Rocky

this is very helpful Emma. I’ll be watching more of your videos.

marieleen

9/10 The first once make test!

kimde

great Emma,i felt scared when i answered the phone, now i know some expressions to deal with that although a litte nervous at beginning but i think i get though it soon anyway.And sometimes i see it depends on situation and stuff like status’caller,age,gender…anyway thanks for everything,All best to you.

Hoai Manucians

Nice, i got 70%

3aki

Thanks a lot!

Phuongbb

Thank you.

joe Dinari

oh, thanks Emma i got 100/100 .

Islam Massoud

Thank you so much Emma, The expressions have been very useful in my workplace , I m not no afraid while I am receiving an international phone call. I am very grateful eith you because you showed something very useful so simple and practical. Have a nice day ¡¡¡

Lenin71

Thank you very much Emma!

Giancarlo

I LOVE IT!!!!!!!!!!!!!!!

space2016

Useful lesson. Thanks Emma. I have a 90!

Franckunderwood

Awesome thanks emma

Mounir4

ma’am, i love the way you teach English and I adore every lesson of you.i want to learn more from you thank you.

salmansam

THIS WILL HELP ME.THANKS EMMA

dedegagon

Thanks Emma…

Neel

Hello. This is Unmi calling for Mss.Emma please? One moment. I’ll get her for you.

Tammyjang1

Thanks Emma!!

cgarciar

Thanks Emma for your precious time

hussein727

That you very much!

Amrak

you’re great

Sarimin

its my first time i got 50 thank you emma

samir

Great and essay to learn by Emma,thanks
Hi,may I Speaks to Emma please
I am sorry, Emma is speaking on another phone , could you call back after some time please
it’s ok I will call her letter thanks
have a nice day Sir

Vijay Shelar

So good to learn an English with teachers here in the VDO.

wanida2517

Thanks Emma, I just discovered this great website it is very useful.

leocujia

Thanks Emma, I’m learning englısh. I’m on my way yet. The site is very nice, you are just like :) :) Your expressions are understandable and your smiley face is like your language :)) Thanks again. ring ring :))

kemal

Many thanks Emma its very helpful

mohammed alansari

thanks alot Emma

abrhale2233

Thanks for these expressions aré very useful even for me That I can use them ay my job !!

jesus.romero

thank you.

Glorygrace

hey Emma I liked this video lesson very much. whell done

abulfaz

I just discovered these site and I’m so happy because I’ll learn a lot. Trank to the teachers.

Elsa R.

Thanks Emma!

Hung pham

It has been a very powerful and useful video. I use it all the time and practice it whenever I havea free time . Thanks a lot for sharing your experience and knowledge with lover english language learners. Take care, good bye.

Lenin71

i got 10/10. Thank you Emma

ann ann

100%
thank you Emma your video was very helpful

zina up

I am always appreciate of you.

chocopia13

10 out of 10 Good explanation Emma, I used to get nervous when it comes to a telephone call I need to practice to get confidence when talking on the phone.
Thanks a lot.

fernando triana

Thank you, Emma!

JJulian

Nice lesson.
for the number 5 . It means ‘informal sentence’. Isn’t it?

Sara

Thank you, Mrs.Emma

Sara

Thank you mrs Emma your lessons really very useful

Gailan qadir

You got 9 correct out of 10.

it was enjoyable lesson thank you

KARTAL

hello everyone. if anyone want to practise we can speak together. my skype adress and my e mail adress is erhanf5534@gmail.com see you soon, thanks.

learn5534

Thank you emma…

tmadushanka12

Thanks Emma. You’re always awesome.

Reda Zaghloul

Many thanks Gemma!

IspanoItalico

You have done a good work. I appreciate it! Keep evolving, Guys!

Zabote

I’m into this lesson. Thank you Emma.

dreamk7x

Brilliant! The lesson how much helpful for me that I cannot describe in my word.

NURUZZAMAN 1420

I got 10 !!! thx

Syla

I LEARNING A LOT!!
THANKS

alexandre1234567890

Thank you Emma!?

Aura Divine

Emma , your lessons are useful and great .

hossein1983

Thank you Enma:) You are a great teacher.

melvir94

Thanks

chingl

Thanks！

shihai182

Thank you Emma

Renzzo

Wow i got 6/10

Sunitta

Great! I got 9/10 thank you Emma, it help me alot

mariaKAT06

I’ve got 8 out of 10 to this exercises. Engvid is a big help to all students that not good in English grammar. Thanks to all teachers in Engvid.

Natheng

Thanks ,Emma

trai

Dear Emma
Very nice lesson
Thank you

Benvenuto

This lesson is very useful and easy to understand.
Thank you!!

veri12

Hello
May i leave a message?
“THANK YOU VERY MUCH EMMA”
??✔

Abaad

It is helpful for me. Thank you Emma.

hochihuang

Good teacher! Emma

t.choulong

thank you Emma for the video .

moeliza

9/10! Would you like to leave a massage? HAHA! I want massage!

Jerry Gu

A very thankful for your outstanding lesson mam!This lesson is very useful,more clear and more informative.You have really taught an eloquently.These tips are quite useful on telephone conversation.Hello! May I please speak to Emma.It’s amazing and impressed a lot to me.